Refund Policy
Unopened bags of product may be eligible for return within 14-days of receiving your item.
To be eligible for a return, the product must be unused/unworn, in the original packaging, and with product tags.
Proof of purchase or receipt will be necessary.
If your return request is accepted, we will send a return shipping label, along with instructions on where and how to return your package. Items sent back without a confirmed request will not be accepted.
For any other questions or concerns, contact us at info@petjoaofficial.com
We strongly recommend shipping eligible returns back to us within 7 days of the return request, and please keep in mind that Kitty-Medi-Check cannot be held responsible for any lost or damaged returns during transit.
Refunds
Once we have received your eligible return, we will process your refund back to the original method of payment. Please allow up to 5-7 business days for your refund to be processed.
We reserve the right to deny a return if the item or product does not comply with our return policy standards. If you have any questions or concerns about our return policy, please don’t hesitate to contact us at info@petjoaofficial.com We’re here to help!
30-Day Risk Free
First time customers are automatically eligible for our 30-Day Risk-Free Guarantee. Which gives you a chance you try out our product without risk! If, for any reason, you are not satisfied with Kitty-Medi-Check, contact (info@petjoaofficial.com) within the first 30 days of the original purchase date and it will be our pleasure to help you get started on the process.
PetJoa’s 30-Day Risk-Free Guarantee is only available for first-time US customers and limited to one offer per household.
Subscriptions
We understand that life can be unpredictable, and we want to make it easy for our subscribers to manage their orders. You can cancel your subscription or modify an upcoming order (including skips and cancellations) at any time from your account dashboard or by contacting Customer Care at info@petjoaofficial.com
To ensure your change request is applied to your next scheduled shipment, please submit change requests no later than 10:00 PM (EST) 2 business days prior to your next scheduled shipment. Once your change request is processed, a new order will automatically process as scheduled and be shipped to the delivery address on file, unless canceled.
Thank you for choosing Kitty-Medi-Check! If you have any questions or need assistance with your order, please don’t hesitate to reach out to us.
Orders:
We understand that sometimes you may need to cancel an order. If you need to cancel a recently placed order, please contact us as soon as possible with your order number. However, please note that once your order has been confirmed and acknowledged by our fulfillment center, we cannot guarantee any changes or cancellations will be accommodated.
If your order has already shipped and you need to change or correct the delivery address, please contact the courier directly to request a reroute or return to sender.
While we cannot guarantee accommodation, our support team is here to assist you. Please email us at info@petjoaofficial.com for additional assistance.
In the event your order includes a product that is out of stock, has errors in pricing, or is subject to any unforeseen discrepancy, we may need to cancel your order. We reserve the right to cancel any order for any reason, including perceived or confirmed misuse, abuse, or manipulation of this Refund & Cancel Policy.
